Welcome to Honeybee! These Terms and Conditions govern your use of our website and purchase of our products. By accessing or using our website, you agree to these terms. If you do not agree, please do not use our services.
product information
Product descriptions:
We strive to provide accurate and detailed descriptions of our products. However, we do not guarantee that all descriptions are complete, current, or correct in all respects. If a product is not as described, you may return it in unused condition.
Prices:
All prices are quoted in Euros (€) and include applicable taxes, unless otherwise stated. Prices are subject to change without notice and we reserve the right to change or discontinue products at any time.
Shipping and Delivery
Processing time:
Orders are processed within 1-2 business days. Processing time may vary depending on product availability and order quantity.
Important NOTE: Dates are only shipped every Tuesday.
Shipping costs:
Shipping costs are not free and will be calculated at checkout. The exact shipping costs depend on the order quantity and the delivery location.
International Shipping:
We offer international shipping. Customers are responsible for any customs fees, taxes or duties that may be incurred upon arrival in the destination country.
Returns and Refunds
General guidelines:
Returns are accepted within 30 days of delivery. Products must be returned in their original, unused condition. To initiate a return, contact us at customer@honigbee.com with your order number and the reason for return. The return costs are usually borne by the customer, unless the product was defective or delivered incorrectly.
Damaged or defective products:
Should you receive a damaged or defective product, please contact us immediately. We may require photographic evidence and will arrange a replacement or refund depending on the situation.
Refunds:
Refunds will be processed once the returned product is received and inspected. Refunds will be credited to the original method of payment within 7-10 business days.
Exclusions:
Certain items, such as hygiene products, may not be returnable. In such cases, a store credit may be issued.
product availability
While we work to ensure the accuracy of our product listings, availability cannot always be guaranteed. If a product becomes unavailable after you place your order, we will notify you and offer an alternative or refund.
Liability
Honigbee will not be liable for any damages arising from the use of our website or products, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
privacy policy
We value your privacy and are committed to protecting your personal information. Please read our Privacy Policy to learn more about how we collect, use and protect your information.
Changes to the General Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately. It is your responsibility to review these Terms regularly.
contact information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at customer@honigbee.com.
